Returns & Exchanges

At Monos Australia, we stand by the quality of our products and offer a 100-day return policy to ensure you are completely satisfied with your purchase. Items must be in unused, original condition with all packaging intact to be eligible for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid Australia Post shipping label and a return authorization slip to include in your package.

3

Pack and Post

Securely pack your items in their original boxes, attach the prepaid label to the exterior, and drop the parcel off at any Australia Post location.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing